Oracle Apps Notes

A collection of my random notes, primarily on Oracle Apps

Making Service Request form view-only for specific responsibility

  1. Navigate to the Define Responsibility form. System Administrator>Security>Responsibility>Define
  2. Query the specific responsibility. The responsibility  should be associated with the CSX_CUSTOMER_SUPPORT menu
  3. Exclude the following functions

Enter Service Request
Update Service Requests
Access Find Product UI
Access Product Configuration Button
Create Note
Update Note
Access Note Detail Button
Access View Log Button
Create Contact and Contact Point
Update Contact and Contact Point
Create Tasks
Update Task
Access Use Template Button
Access Launch Workflow Button
Access Task Details UI
Create Related Document
Update Related Document & Access Delete Link button
Access Customer Profile
Access Customer Update UI
Access AM UI
Access UWQ Buttons
Access UWQ Buttons (Call Info, Call Wrap Up, End Call, Agent on Break
Buttons)
Create Interactions and Activities
Access Folder Button
Access Attachments
Access Translation
Access Fulfillment Special Menu Item
Access Quick Menu Special Menu Item
Access Notes Special Menu Item
Access Launch Service Request Workflow Special Menu Item
Access Abort Service Request Workflow Special Menu Item
Access Service Request Escalation Special Menu Item
Access Task Escalation Special Menu Item
Access Send Message Special Menu Item
Access View Message Special Menu Item
Access Copy Service Request Special Menu Item
Access Counters Special Menu Item
Access Charges Special Menu Item
Access Service Request Audit Special Menu Item
Access Scripting Special Menu Item
Access Outbound Email Special Menu Item
Access Print Request Special Menu Item
Access Create Defect Special Menu Item
Access Create Enhancement Special Menu Item
Access Web Availability Special Menu Item
Access Get Contracts Button
Access Maintain Contact Button
Access Copy Task Button
Create Charges
Update Charges

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